NZdirect International Student Tours

Booking Conditions

Age: Students are to be a minimum of 14 years and maximum of 18 years old at the time of travel. We can accept younger and older students on request, please contact us.

Change of itineraries/costs: Itineraries and costs quoted are based on a minimum of students. If fewer participants book, this may result in a change to the costs and/or itinerary. Prices advertised for travel, accommodation and/or activities may change due to operator circumstances outside our control, up until the time of payment.

Booking Requirements: Payment is due within 7 days of booking. NZdirect must have received full payment of any additional bookings (e.g. activities), enrolment forms, parent permission & student declaration no later than two weeks before the tour departure date, in order for the student to be able to join the tour. For bookings made less than three weeks before the tour start, please submit these documents as requested.

Extra transport and activities: All extra bookings required before, after and during the tour must be booked through NZdirect. This applies specifically to flights and other transport to the tour start or at the end of the tour, so we are able to coordinate this. All activities are subject to availability and weather conditions. Minimum booking numbers may apply. All transport to the tour starting place and return will be booked by NZdirect at additional cost.

Medical: On the Health & Safety Declaration, please inform us of any medical condition, medical history or medications that the student takes. This particularly relates to asthma, diabetes, heart conditions and allergies (especially to wasp/bee stings and any food allergies) as well as emotional or behavioural conditions.

Cancellations: If for any reason it is necessary to cancel a tour and/or extra activities the following refunds will apply. NZdirect is not responsible for any incidental expenses that you may have incurred as a result of the cancellation such as flights and other costs.

Time period Refund

NZdirect is under no obligation to refund money to you where:
- Circumstances arising beyond NZdirect’s control require alternative arrangements or cancellations to be made to ensure the safety and enjoyment of your tour.
- You miss any part of the tour (including sightseeing), do not use accommodation, or leave the tour for any reason after it has started.
- Extra payments were made for flights or other transportation through NZdirect to travel to and from the tour. The refund policy of the airline or transportation operator applies.

Substitute:If you are prevented from travelling, providing we are notified not less than 2 weeks before departure you may transfer your place to someone else who has not previously enquired with us. This incurs a NZ$100 administration fee. Please note that transportation bookings made under your name, e.g. flight tickets, can not be transferred.

Travel Insurance:We strongly recommend you take out appropriate travel insurance covering medical expenses, personal accident, cancellation and personal property. NZdirect is not liable for any lack of insurance on your behalf.

Legal Stuff: The “Operator” means NZdirect. The operator, its agents, contractors and guides do not accept responsibility or liability for loss, damage to, or theft of personal belongings (owner’s risk) or for any expenses, including medical and transport expenses arising from personal accident, injury, illness, or hospitalization. The operator and their guides reserve the right to make any alterations to the itinerary in the interest of safety, comfort or unforeseen circumstances, due to causes such as weather, illness, or misadventure. The operator may operate in remote areas. Every reasonable endeavor will be made to keep to published schedules but no guarantee is given. The operator will not be held liable for costs incurred by change, delay, or the missing of connecting services. The operator reserves the right to exclude a person from a tour at anytime, if, in the opinion of the guide or operator, that person may be likely to risk the health, safety or comfort of other clients (includes due to unsociable behavior), themself, or the environment. In such circumstances, the operator will not be obliged to offer any refund or transfer of ticket.

Please note that your payment will be held in a trust account that is separate from our business account.